Shipping PolicyUpdated 2 years ago

Where do you ship from?

We ship all products from our fulfillment center here in Philadelphia, PA. This goes for both US and international orders.

When will I receive my package? 

Most orders take 1-3 business days to process and leave our warehouse. Delivery times may vary depending on where you are located, but generally take about 1-7 business days for U.S. orders and 7-21 business days for international orders. Expected delivery times vary depending on the shipping method you choose.

Shipping may take longer due to the holiday season. Shipping timeframes stated on products are only estimates and exclude holidays, weekends, and unforeseen postal delays that are out of our control. Once an order is shipped, we are unable to expedite it or make any changes. To track your package click this TRACK MY PACKAGE

I need my package sooner.

Although we can never guarantee a delivery date, we do recommend private couriers such as UPS to guarantee faster transit times. There will be an option at checkout to pay for these services. We ship all of our packages using USPS unless a different option is selected and paid for at checkout.

Why does my package require a signature?

We add a signature requirement for all orders over $100 USD when you elect to add shipping protection to your order. This helps to ensure that your package is delivered directly to you!

I entered the wrong address and my package already shipped?

We encourage all of our customers to confirm that the address entered at checkout is correct. If you still input an incorrect address, you may be responsible to pay to have the products shipped again. If the package has not been delivered yet to the address, we recommend that you contact the local postal courier to make the necessary changes. If your package is being shipped back to sender, we will be able to reship the items back to you. You will be responsible to pay for the shipping. If the package shows delivered to the wrong address, you would be responsible for the full cost of the products if you would want us to ship out another package. Please send us a email [email protected] with your correct address and a member of our team will send you a shipping invoice.

PLEASE NOTE! Kani Kouture is not responsible for lost or stolen packages if incorrect shipping address was entered, but we'll try our best to help you recover and track down your package. 

Do you ship internationally?

Yes! We ship worldwide to most countries. Shipping costs and timeframe depends on the country, but typically takes between 7-21 business days to arrive once it leaves our warehouse. We are not responsible for shipping delays outside of our control.

Are there any additional fees to ship products internationally?

Depending on where you are located, your country may charge additional fees on products shipped from the U.S. Kani Kouture is NOT responsible for any customs or tariff fees/import duties that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.