Order StatusUpdated 2 years ago

My tracking hasn’t been updated and my package hasn’t moved.

Once your order has been shipped and has been handed over to the postal carrier, we are unable to make any changes to your shipping method. At times, the postal carrier tracking details may experience some delays. This does not mean that the package is not in transit to you.

If your package no longer has any updates, or has been in the same location for an extended period of time, please contact your local post office for an update.

We have seen packages that are delivered, but continue to show “In-Transit” for many days after. We have also seen the reverse situation where a package shows as “Delivered” but does not physically appear for days. Rest assured that we are monitoring the progress of these packages; however, there is little that we can do to push them closer to you. 

My package shows delivered but it’s not here, where is it? 

We are currently seeing packages being delivered up to 3 days after being marked as delivered. This is happening very often and unfortunately, tracking information is currently very unreliable. However, in most instances, the package gets delivered after a few days. Please be sure to check with your concierge or neighbors to make sure it was not inadvertently dropped off in their mail boxes. Please reach out to us at [email protected] if the package has not arrived after 5 business days. 

If you have purchased shipping protection, you will be able to submit a claim for the lost or stolen package. click here