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Order ProcessingUpdated a year ago

How long does it take to process my order?

Most orders are processed in 1-3 business days from the day they were ordered, but in most cases we will process your orders much sooner. 

I didn’t receive an order confirmation or shipping confirmation via email 

Order confirmations are sent automatically via email as soon as you complete checkout. If you didn't receive the order confirmation email in your inbox, we recommend checking your spam/junk folder. If it still is nowhere to be found, please email us at [email protected] and let us know the name and email address used in your order so that we can update your order and re-send confirmation emails. In some cases, there may have been a typo in the email address entered which can be easily corrected on our end! 

If you didn't receive your shipping confirmation, your order may not have been shipped out yet. You can easily track your order status by clicking Track My Order.  Most orders are shipped within 1-3 business days. 

My order was declined, but I just checked with my bank or credit card issuer and they say I was charged for the declined order. Why is that?

Don't worry, you are NEVER charged for declined orders. Your bank or credit card issuer still shows those charges as pending until they receive final confirmation that those orders were in fact declined, which usually happens in the evening. 

When you make a purchase online, your credit card is not actually charged at that moment. The card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. At that time, your bank or credit card issuer places a hold, or pending charge, on the amount of the intended purchase against your card. The card processor then makes sure the other information you input (for instance, your credit card's billing address) is correct, and if all is well the transaction is processed. If not, such as if you enter an incorrect billing address, then the transaction is declined. 

In either case, your bank or credit card issuer still only has the pending charge on your account. The transaction won't be finalized until the early evening when the card processor sends final confirmations for all of the day's transactions to the banks as explained above. 

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