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Navidium Shipping ProtectionUpdated a year ago

What is Navidium Shipping Protection?

Navidium Shipping Protection is an optional shipping protection service where, in the event of an incident (the order is damaged, lost, or stolen during transit), we will immediately re-ship any damaged, lost, or stolen products.

What do I get with Navidium Shipping Protection?

If you place an order with Navidium Shipping Protection, and your order is damaged, lost, or stolen during transit, then we will immediately send you a free replacement of any impacted items.

Impacted items refers to any products on your order that were damaged, lost, or stolen during transit.

NOTE: Navidium Shipping Protection does not cover if incorrect address was entered when placing the order. 

How does Navidium Shipping Protection work if only part of my order is impacted?

For example, if you order a harness and a leash separate (not part of bundle), and only your harness was delivered (and the leash was "lost in transit") - the Navidium Shipping Protection only applies to the leash. We do not re-ship the entire order. Please note, we typically ship all of your order in one package.

Is Navidium Shipping Protection refundable?

No. Once your order has been shipped, your Navidium Shipping Protection has been "used" and is no longer refundable. For example, if you trial your harness and want to return it under the 30-Day Money-Back Guarantee, the guarantee only applies to the product cost, and not to the Navidium Shipping Protection.

Can I get a re-ship if I put in the wrong delivery address?

If you placed an order with the wrong shipping address, and the order is delivered, we are unable to re-ship your items under the Navidium Shipping Protection. The same applies if you contact us to have your address changed, and your order has already been despatched, and the courier is unable to successfully re-route the package to you.

What happens if my order is damaged, lost, or stolen during transit and I do not have Navidium Shipping Protection?

The typical process would be for you to lodge an inquiry with the courier. The duration of the inquiry (until we have a final response or resolution from the courier) normally takes two weeks or more. 

If you do not have Navidium Shipping Protection, you will need to wait for the courier inquiry to be completed. In cases that the package was delivered to the correct address the courier typically would deny the inquiry. 

Can I get a refund instead of a re-ship?

No. Navidium Shipping Protection entitles you to a re-ship of any impacted products on your order, and not a refund.

How much does Navidium Shipping Protection cost?

Navidium Shipping Protection is automatically calculated in your cart, and is based on the total value of your order. You can view the cost of Navidium Shipping Protection for your order on the Shipping page of the check out process.

How do I add or remove Navidium Shipping Protection from my order?

You can toggle Navidium Shipping Protection "on" or "off" on the Shipping page of the check out process. You can also toggle the protection on or off during the pop-up when you add the product to your cart.

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