ExchangesUpdated 2 years ago

I ordered the wrong size, can I exchange it? 

Yes, 

We are proud to offer exchanges! If you need to exchange an item, you can have your new item shipped to you once we receive your return item...it's really awesome! You can do this in less than a minute using our self-service return system.

You will only be able to exchange the item for a different size or style of the same product you are attempting to return. If you would like to exchange for a completely different product, then we would recommend you choose the option for store credit. 

Please note: Some of our products are limited edition and by the time you need to exchange, the desired style/ color or size you are looking for is not longer in stock. In this case, you will be able to elect store credit, a refund or choose a different style/ color. 

What if I ordered a BUNDLE SET and need to exchange one item in the set?

If you wish to return an item that was sold as a BUNDLE SET, you must return all items in that set. Please know that all items are subject to a restocking fee if the return conditions are not met. 

We highly recommend that you see if the product fits your dog before throwing away tags, original packaging.