All articles

DeliveryUpdated a year ago

The estimate delivery date has passed and I haven’t received my package. 

Estimated delivery times do not include weekends, holidays, postal delays, or processing times. There are times that a postal service will provide an estimated delivery date, but due to postal delays that are out of our control (such as weather, or carrier issues), the delivery may arrive with a bit of a delay. We recommend contacting the postal carrier directly more detailed updates. If there is an extended period of time where there are no updates, please contact us at [email protected] and we will do our best to try and assist in locating your package. Unfortunately, once the package is passed to the postal carrier for shipment and delivery, we don't have much control and often time, aren't able to get additional updates other than what is listed on the tracking link.

My package shows delivered but it’s not here, where is it? 

We are currently seeing packages being delivered up to 3 days after being marked as delivered. This is happening very often and unfortunately, tracking information is currently very unreliable. However, in most instances, the package gets delivered after a few days. Please be sure to check with your concierge or neighbors to make sure it was not inadvertently dropped off in their mail boxes. Please reach out to us at [email protected] if the package has not arrived after 5 business days. 

If you have purchased shipping protection, you will be able to submit a claim for the lost or stolen package. click here 

Was this article helpful?