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Changes & CancellationUpdated a year ago

Can I change my order?

If your order has not been processed, there is a chance your order can be updated. We advise that you contact us via chat or via email [email protected]

Can I cancel my order?

We would hate to see you cancel your order. An order can only be cancelled if it has yet to be processed and shipped. Once it has been processed, you would need to start a return in order to receive your money back. 

I entered the wrong shipping address can you fix it before it has shipped?

If you made an error, please email us as soon as possible at [email protected] and we will do our best to make the change if the order has not been processed. We do begin processing our orders as quickly as we can, so there is a chance that we will be unable to make any edits to your order. Once an order is processed, we are unable to change any details surrounding the purchase, such as the shipping address, payment information and order details. Please ensure all of your information is correct before placing an order. We encourage all of our customers to confirm that the address entered at checkout is correct. If you still input an incorrect address, you will be responsible to pay to have the products shipped again.

Kani Kouture is not liable for incorrect or undeliverable shipping addresses. Please double check your shipping address prior to submitting your order.

I entered the wrong email or phone number, can I update it?

Yes, emails and phone numbers can be updated at anytime after an order is placed. In order to have those details updated, please send us an email at [email protected] with the name and any details regarding your order so that we may locate and update your order. Please know that if the email is incorrect, you will not receive any of the standard order confirmation details and shipping notifications until it is updated. 

I ordered the wrong size or product and my order has not shipped, can I change it?

If your order has not shipped yet, we will be able to adjust the the items in the order. If there is a difference in the cost for the item you wish to change, we will send you an invoice for the additional amount you will need to pay. If the difference results in a credit, we will issue you store credit in the amount of the credit.

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